Shipping policy

Last updated: January 31, 2026

Shipping Methods & Processing Times

We ship worldwide using reliable postal and courier services.
All orders are carefully packaged to minimize the risk of damage during transit.
Standard hives without custom engraving or frame dimensions are processed and shipped within 1–5 business days.
Custom hives, including engraving or special frame sizes, will be shipped in agreement with the customer, depending on requirements, current workload, and receipt of correct engraving files.

Estimated Delivery Times

USA (FedEx Express): 2–4 business days
Europe (Standard Shipping): 7–14 business days
Rest of the World (Standard Shipping): Delivery times vary depending on destination
(Delivery times are estimates and may be affected by postal or customs delays.)

Insurance

Every package is insured except in countries that do not accept insured shipments.
Insurance covers loss or damage during shipping, provided the proper procedure is followed.

Damaged Items

If your order arrives damaged, it must be reported to your local post office within 24 hours of delivery (as per postal regulations) to file a damage claim.
Once the postal procedure is completed, please send the damaged package back at our expense, and we will ship a replacement at no additional cost.
Claims will not be accepted if the damage is not reported within 24 hours to the post office, as they may refuse reimbursement.

Packaging

Shipping Costs

Shipping fees are calculated at checkout and may vary depending on destination, weight, and shipping method.

Contact Information

For any questions regarding shipping, damaged packages, or insurance, contact us at info@pi-wood.com

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